Assistance Alerts & Calls
The following types of assistance are available:
First Aid Alert
During use, your phone’s location will be shared with the response team. If you are indoors, your location may not be as precise, so keep an eye out for the responder(s), and make yourself known to them when they arrive.
High-precision indoor positioning is available to certain organizations in which your floor level will be given to the response team. Check with your organization to see whether you have this capability.
If you raise an alert, you must communicate with the response team, even if the alert was accidental.
*Please note that some organizations may have relabelled these buttons i.e. some have “Help Desk” or “Wellbeing” instead of “Help”
If you or another person’s personal safety is threatened or you are injured, tap the red button to create an Emergency alert. To cancel the alert, tap again while the timer is winding down.
When the emergency button is activated, response team or campus security members will determine how to respond to your location. An officer will attempt to call your phone, get information, and confirm your location. You may still need to identify yourself to responders when they arrive.
Some organizations configure the Emergency alert button to call the response team automatically. If your region is configured this way, your phone will automatically dial the correct number for your local response or security officers.
In some areas you can choose to call emergency services directly (ambulance, fire, police). If you are offered the Emergency Services call but do not confirm, your emergency alert will route to the response team.
Note: If you activate your phone outside of the defined SafeZones, (to see maps tap “Regions” in the Menu) your phone will offer to dial emergency services (Police, Fire or Ambulance).
First Aid Alert
If you or another person nearby needs medical assistance, tap First Aid to be connected to the response team or campus security. To cancel the alert, tap again while the timer is winding down.
The responders will attempt to contact you. If possible, explain the situation and confirm your location.
A responder will come to your location to provide first aid – they will call an ambulance if required.
Some organizations configure the First Aid button to call the response team automatically. If your region is configured this way, your phone will automatically dial the correct number for your local response or security officers.
In some areas you can choose to call emergency services directly (Ambulance, Fire, Police). If you are offered the Emergency Services call but do not confirm, your emergency alert will route to the response team.
Choose Help to be connected to the response team or campus security for general help. You can cancel the call by tapping again while the timer is winding down.
Once alerted, the response team will call you to find out what help you need and if necessary, come to your location.
Some organizations configure the Help Call button ONLY to call the response team automatically, after a short delay (without sending an alert). If your regions are configured this way, you will be able to speak with them directly, but your location will not be shared with the response team members.
At some locations, the the Help Call button is configured to call a general help desk, where an operator will route your call to the correct department.
If you are working alone, outside normal hours, or are entering a high-risk work environment, SafeZone allows you to check in and share your location with members of the response team or university campus.
Your location and ID will be shared with responders for the duration of your session.
SafeZone will automatically finish your session as you leave the region boundary, or you can check-out again at any time by tapping the button again.
You do not need to be checked-in unless it is your organization’s policy. Check-In is to notify the response team of your presence so can contact you if necessary.
The Check-In tracking function updates your location at a low frequency to ensure minimal battery impact.
All check-in functions are supported on any iOS or Android device, including phones and tablets, and using the SafeZone desktop app, on PCs using Microsoft Windows.
You can also set a check-in timer, which checks you in (as for Manual Check-In) and starts a countdown timer to cover the duration of your work session. The timer will count down to zero, starting from your nominated time. At any time, you can tap the timer to cancel or re-set or check out. SafeZone will also automatically finish your session if you leave the region boundary.
You will receive a warning push message at “5 minutes to go”, and you can reset the time, cancel the timer or check out.
If the timer expires, SafeZone will raise an alert, sharing your location and ID with responders.
Your phone can be set to “Check In” whenever you move into a designated region. This is normally only configured for special environments such as buildings with high-risk work environments.
In order to activate the feature, you must enable the “Allow Automatic Check In” option for SafeZone on your phone.
How to enable:
ANDROID phones and tablets:
1. In the SafeZone App, open the menu and select “Settings”
2. Check the box marked “Allow Automatic Check In”
1. In your device’s SETTINGS app, scroll down and select “SafeZone”
2. In the SafeZone settings, scroll down to “Allow Automatic Check In” and toggle the slider to ON
If you have activated the automatic check-in option, you will receive a push notification each time your phone checks you in as you enter compatible regions.
The Check In function sends location updates every 5 minutes.
A single Check In session can last for up to 12 hours.
You must be signed in to SafeZone
Auto Check in will keep working until you return to the settings screen and disable “Allow Automatic Check In”, which you can do at any time.
Wearable Alert Devices
V.ALRT Bluetooth Duress Button
V.ALRT is a wireless duress button that can raise a SafeZone alert via your phone when it’s within range up to 25m. The button works with both iOS and Android versions of SafeZone.
USER GUIDE: Download the V.ALRT User Guide on configuring and using the button with your SafeZone app (PDF 1.27Mb).
You can pair or un-pair your device at any time; see the user guide link above for details.
Apple watch pairs with your iPhone using Bluetooth and compatible WiFi. The watch brings several advantages over the V.ALRT button:
SafeZone runs as an app on the watch, which is auto-installed when you install SafeZone on your paired phone;
You can select the type of alert you want to raise, and carry out phone calls with responders via Apple watch;
Your Apple watch can raise an alert up to 100m from your iPhone (with compatible WiFi);
SafeZone app does not need to be running on the iPhone for watch to raise an alert (you do need to be Signed In).
USER GUIDE: Download the Apple Watch User Guide on configuring and using the Apple watch with your SafeZone app (PDF 0.8Mb).
Notification from the response team
Open link URL with next steps
SafeZone uses high-speed push messaging so your emergency management or response team can send you important notifications in the case of an emergency.
Notifications may be accompanied by a loud alarm sound or in some circumstances, silent with a buzz. Be sure to follow any directions you are given, and where provided, open tap Open Link for further advice.
In this example, the response team has sent a message instructing you to Evacuate your building.
The message also has a URL (web link) attached which will direct you to a page with further details.
Configuring your User Groups
To ensure your own safety, notification services must be enabled for the SafeZone app.
Your response team or campus security will set up public user groups (per location or other special requirements). Groups allow your emergency management team to target messages only to those who need to receive the information.
Public groups may reflect locations or campuses or roles such as “International Exchange” or “Special Needs” and will appear on the SafeZone App menu for you to Opt-In/Out at any time.
When you “Sign Up” for SafeZone, you can opt-in/out to any of these groups, and you can change your settings at any time (tap “Notifications” in the Menu).
Shuttle Bus Tracker
Navigate to Buses from the menu
If Your Organization Runs Shuttle Buses
Your organization may enable this bus tracking feature; check for bus locations with the “Buses” menu item.
SafeZone delivers bus locations as a live GPS feed directly from each bus. See each bus in motion and zoom and pan the map.
Use this feature to avoid waiting at a bus stop, when there may be a safer, more comfortable location nearby.
Note: You must have an internet connection to access the Shuttle Bus Tracker.
Location-Sensitive Safety Advice
Example: Campus safety
Example: Beach safety
Information Relevant to Your Current Location
Where your organization has enabled this feature, SafeZone links you to safety tips and information that is relevant to your current location.
To check, open the SafeZone menu and tap the “Information” or “Safety Info” item.
If you go to another office or campus, check for any site-specific details relating to your current location.
Note: You must have an internet connection to access these external information pages that are provided by your organization.
Other Useful Features
Turn the SafeZone Flashlight On/Off by tapping the Flashlight (or Torch) icon. This feature provides improved vision at night, and means that the SafeZone buttons are at your fingertips.
Show My Location
The SafeZone app can display your location at any time via a blue dot. You can change map settings to display
Satellite map, and
Satellite map with street names.
and you can change the way the map moves:
Static mode oriented North (no following);
Follow Me mode oriented North, and
Compass mode (map oriented to your direction of movement).
Show SafeZone Regions
The regions menu function will display the boundaries of each of your SafeZone Regions. When you are inside any of these regions, you can raise an alert and it will go to your organization’s response team.
When you are outside any of those regions, you will be offered a single-button call to the local emergency services number.
The boundaries are shown in blue
Use the <> arrows at the bottom to flip through the different regions.
Any regions shown in green are test regions. See HOW IT WORKS for more on testing your alert system.
Click send us a message, and send us your feedback
You can make suggestions for enhancements in a SafeZone Forum and also send a support request to our support team.