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Getting Started

What do I need to do to start using the service?

  1. Download the app
  2. Enter your organization's email address*
  3. Follow the prompts to complete your registration

You must complete your registration before you can begin using SafeZone

What devices does SafeZone run on?

Phones: SafeZone currently runs on:

  • iPhones (iOS v9+)
  • Android phones (Android v4.4+) and
  • Windows PCs (a limited-functionality desktop version of SafeZone is available – contact your organization’s IT department for details).

Tablets: SafeZone currently runs on iPads or Android tablets however, as most tablets do not have a standard SIM-based incoming voice call capability (i.e. no phone number), we recommend an iPhone or Android phone as your primary sign-up device.

If you don’t have a smartphone: but you do have a mobile phone and a tablet or iPad, use that device to sign up but put your separate mobile phone’s number in as your contact number.

What if I've been pre-registered for SafeZone?

Your organization may send you a “Pre-Registration Invitation” by e-mail. In this case, follow the instructions in the e-mail (use the e-mail address and password given in the e-mail) and you do not need to go through the e-mail confirmation process. You will still need to complete the Personal Details form, and choose your User Groups, however after that, the SafeZone App will be running immediately.

What information will I be asked to provide?

Email Address: You must use your organization’s email address. If you are signing up through a university or college, use the e-mail address supplied by your organization. Personal emails will not work.

Password: Do not use your organization password. If you forget your password, you can easily reset it.

Name: Use your real name. This helps to ensure security can identify you.

Phone Number: Provide your mobile number. If you are signing up for the first time on an iPad or tablet, use your mobile number (even if that is not a smartphone). In most situations, responders will use this to contact you.

Picture (optional): This will help responders identify you if you are in a crowded location.

Other optional Information: Your organization may set other fields e.g. your office number, a medical condition, or a physical limitation that will help the security team respond more effectively.

Profile Updates: Once you’ve signed up, you can open the SafeZone app and update your details at any time, except your email address. If you enter the wrong email, sign up again using the correct email address.

Remember that your personal information is held in strictest confidence (see the SafeZone Privacy Policy) and your location is never recorded except when you raise an alert for help from the security team, or “Check In” for a lone-work session.

If you have problems downloading the app or signing up, use your nominated email address to send our support team a message.

How is my privacy protected?

SafeZone does not share your location until you send an Emergency or First Aid Alert or make a Help Call. All information that you provide as a SafeZone user is protected by federal and state privacy laws. Read about our privacy provisions at www.safezoneapp.com/privacy.

Will my location be shared all the time?

No, the Safezone app only shares your location with the response team or campus security when you press one of the three alert buttons (Emergency, First Aid, Help), or Check-In. Even then, your location is only shared with your organization’s team of professional responders. Your right to privacy is always respected and you can cancel any alert or check-in at any time.

  • Location Services Enabled – you will be prompted for this when installing the app. If you need to check the Location Services settings afterwards, here are our recommendations for your phone:
    • iPhone, IPad SETTINGS / PRIVACY / LOCATION SERVICES [ON], and scroll down in the Location Services screen to the SafeZone app, make sure it’s [ON].
    • Android varies by manufacturer and model, eg Samsung Galaxy S3: SETTINGS / MORE / LOCATION SERVICES / Check all boxes (Access, GPS, WiFi) all [ON].
  • Notification Services Enabled – you will also be prompted for this when installing the app.If you need to check the Notification Center settings afterwards, here are our recommendations for your phone:
    • iPhone, IPad SETTINGS / NOTIFICATION CENTER scroll down in the Notification Center screen to the SafeZone app, make sure ALERT STYLE is either BANNERS or (preferably) ALERTS, and ALL other settings are [ON].
    • Android SETTINGS / MY DEVICE / BLOCKING MODE / Either all BLOCKING MODE is DISABLED, or at least Disable Notifications is UNCHECKED [OFF].
  • Wi-Fi enabled – having Wi-Fi enabled (without even being connected to a network) will significantly improve the accuracy of the location information sent by your device.
  • Wi-Fi connected to your organization’s network – being connected to Wi-Fi will help ensure that your alert is sent, even if your mobile service provider does not have coverage.

  • SafeZone does not share your location with the Response Team until you raise an Alert or Check-In.

  • It is not possible for another person to activate the tracking/location function externally – only you can activate this by raising an alert or call, or by checking-in.
  • The location service uses a combination of cell-network, Wi-Fi and GPS positioning. The location service also requires an internet connection (via WiFi or Mobile Data) in order to operate.
  • Your location is most accurately determined when you have “Wi-Fi Enabled”

Will the app drain my battery?

No. SafeZone only uses your battery when you open the app and use it. Thus, it will not impact your day-to-day use of the smartphone.

Using the SafeZone App

What if I accidentally press a button?

If you accidentally press any SafeZone call button, you can cancel the call by tapping the button again while the “timer” is winding down. After the call (alert) has been sent, you can still cancel your request, but you will be contacted by security to ensure your safety.

Can I raise an alert without touching my phone?

You can use a wearable device such as an Apple watch or a Bluetooth Low-Energy Duress Button to raise an alert even though you don’t have your phone open. See FEATURES for more information.

Who will answer my call or alert?

Your organization has configured your SafeZone app to send your alert or call to the most appropriate people who can handle your need.

At many locations, such as universities, there will be professional response teams on site.

Your organization may be managing the needs of tens of thousands of people across many locations, often across several countries. No matter in which of their locations you are present (even in other countries), pressing the Emergency, First-Aid or Help button will put you in touch with the most appropriate person to address your immediate needs.

At some locations, your alert may offer you a call to emergency services. If you decline, SafeZone will route your alert to your organization’s main security control room, from where they can triage your needs and organize help.

How will I know when my alert has been received?

After pressing any of the three call buttons, your phone will display the information shown on the left. The three icons mean:

  • Obtaining location (checked when successful)
  • Sending your request (checked when successful)
  • Awaiting Acknowledgement from security – the text changes from “Alert Sent” to “Alert Acknowledged” once a security team member has seen your request and physically sent you their acknowledgement.

At this point, you can call the response team directly by tapping the green button, or cancel the alert by tapping the red button. If you cancel, the response team will still call you to ensure your safety.

How long will it take the responders to reach me?

When your alert is activated, all members of your organizations’ response team will receive the alert within seconds and a responder will start moving to your location, attempting to contact you as they do so. The time it takes to reach you will depend on your proximity to the various responder locations.

Can I test my app to see how an alert works?

Yes, you can test your app’s functions without sending an alert through to the response team. See HOW IT WORKS to learn how to test your app.

Who will see my check-in?

When you Check-In, your location and ID information is shared with members of your response team. If you need help, you will still need to press an alert button or make a Help call.

Do I need to check-in for SafeZone to work?

No, you do not need to be checked-in first. If you need help, open the app and tap one of the buttons. Unless you wish to share your presence with the response team or are required to check-in for workplace safety reasons, you may never need to check-in.

About Location Services

SafeZone uses smart device positioning services provided by Apple and Google. Where installed, indoor location and floor level may be provided using Pole Star iBeacon technology. Location services must be enabled on your phone or tablet so that your location can be provided to the response team.

Note that:

  • SafeZone does not share your location with the response team until you raise an alert or check-in.
  • It is not possible for another person to activate the tracking/location function externally – only you can activate this by raising an alert or call, or by checking-in.
  • The location service uses a combination of cell-network, Wi-Fi and GPS positioning. The location service also requires an internet connection (via WiFi or mobile data) in order to operate.
  • Your location is most accurately determined when you have “Wi-Fi Enabled”

Where does SafeZone work?

SafeZone works in regions that your organization’s response team has defined, where they are able to respond to your request. Typically on a university this is any campus area, but may also cover paths to nearby transport or accommodation.

To see where your organization’s current SafeZone regions are, tap “Regions” in the SafeZone App Menu. (See FEATURES for more details)

If you are outside one of the regions and you press a SafeZone button, the app will offer a one-tap call to local emergency services instead.

Check with the safety and security team at your organization whether SafeZone is available.

What if I am outside the SafeZone Area?

SafeZone will operate at any location, however if you raise a call or alert when you are outside one of the defined SafeZone areas, your app will offer you a single-tap call to local emergency services (e.g. in UK: 999, USA: 911 or Australia 000).

Existing Users

I have a new phone – what do I do?

If you are an existing user, simply download and install SafeZone and tap the icon to start the app. Sign in with your registered email address and password. If you have forgotten your password, request an automated password reset from the Sign In screen.

I have changed my (phone number/other details) – what do I do?

It is critical to keep your contact details up-to-date, so that in the event of an emergency, the Security team can easily identify and contact you. If you are using a tablet and you have a separate feature phone which doesn’t have SafeZone, add that phone number to your profile. See HOW IT WORKS to learn more about editing your profile.

How can I provide feedback about SafeZone?

All feedback is welcome! Select the “Feedback” option in the SafeZone app menu to make suggestions or provide feedback to CriticalArc.

Who Created SafeZone?

CriticalArc

SafeZone was created and is supported by CriticalArc. CriticalArc develops software products to provide more effective and affordable solutions to enhance the safety and security of large organizations. For more info go to www.criticalarc.com.