- Getting Started
- Download and Sign-Up Independently
- If you’ve been “pre-Registered for SafeZone”
- Information you may be asked to provide
- What devices does SafeZone run on?
- About Location Services
- About Notifications
- How is my Privacy protected?
- What are the recommended configuration settings?
- How can I provide my feedback about SafeZone?
- I have a new phone – what do I do?
- Edit Profile: I have changed my (phone number/other details) – what do I do?
- I don’t want to make a fuss, but I have been threatened: what can I do ?
- What is the difference between a Call and an Alert?
- Using the Safezone App
- When should I use the Emergency button?
- When should I use Help Call?
- What if I accidentally press a button?
- Who will answer my Call or Alert?
- Who will see my Check-In?
- Do I need to Check-In for SafeZone to work?
- How will I know when my Alert has been received?
- Can I Test my app to see how an Alert works?
- How to Test your Safezone App:
- What if I am outside the SafeZone Area?
- Who created SafeZone?
Download and Sign-Up Independently
If you have not received an “Pre-Registration Invitation” from your organisation, getting SafeZone is a 2-step process…
 Download the app from your app store – see links below
 After downloading the app you must Sign Up for SafeZone.
Until you sign up, you will not be able to use SafeZone to get help from your organization’s response team.
To sign up, after your download is complete, simply tap on the SafeZone App (icon shown on left), enter your organization e-mail address, select “Next” and follow the instructions, create a new password, provide other details as requested and choose your preferred Groups for Notifications (you can edit your Profile and change your preferred Groups at any time later).
Signing Up is a simple process. You need to:
(a) Enter your e-mail address;
(b) Choose your organisation;
(c) Fill in basic personal information, and
(d) Choose one or more User Groups to receive Notifications
Once you’ve done that you will be sent a confirmation E-mail to verify that you’ve given the correct details. You need to open that message and click on the confirmation link to activate your SafeZone user profile. You can then open SafeZone and you will be Signed In. There’s no need to sign out, the app will start without asking for details unless you decide to sign out.
After Signing Up, you need to:
(a) Check your e-mail Inbox;
(b) Open the E-Mail and Click “Confirm”;
(c) Receive Profile Activation, and
(d) Open the App again to check that you’re now Signed In.
If you’ve been “pre-Registered for SafeZone”
Your organisation may send you a “Pre-Registration Invitation” by e-mail.
The invitation will look something like this. In this case, follow the instructions in the e-mail (use the e-mail address and password given in the e-mail) and you do not need to go through the e-mail confirmation process.
You will still need to complete the Personal Details form, and choose your User Groups (see above), however after that, the SafeZone App will be running immediately.
Information you may be asked to provide
Here’s an explanation of the information you’ll be asked for in the Sign Up form:
» E-mail Address: You must use your organization e-mail address. If you are signing up to use SafeZone at university or college, use the e-mail address supplied by your institution (not your private e-mail).
» Password: Make up a new password. Do not use your organization password. If you forget your password, you can easily re-set it.
» Name: Use your real name, this helps to ensure Security can identify you when you ask for help.
» Phone Number: Provide your mobile number. If you are Signing Up for the first time on an iPad or Tablet, use your mobile number (even if that is not a smartphone). In most situations, responders will use this to try to contact you while they are answering your request.
» OPTIONAL Picture: You can choose to upload a picture. It’s a good idea to do this, because this will help Responders to identify you if you are in a crowded location.
» Other OPTIONAL Information: You provide other information – these fields are set by your organization. You might use this to record your office number, or a medical condition or physical limitation that will help the Security Team to respond more effectively to your need.
» Confirmation E-mail (skip this if you are “pre-Registered”): when you complete the form, the SafeZone server will send a confirmation e-mail to your nominated e-mail address. You must go to your email app and open that e-mail, and click on the confirmation link. Once you have done this, you can go back to the app and Sign In. You will not be asked to sign in again when starting the app, unless you deliberately sign out using the menu option.
» Changes: Once you’ve signed up, you can open the SafeZone app Menu and change or update your details at any time, excepting your e-mail address. If you get your e-mail address wrong, simply “Sign Up” again using the correct e-mail address.
If you have any problems with either downloading the app or Signing Up, please use your nominated e-mail address to send our support team a message at firstname.lastname@example.org
What devices does SafeZone run on?
Phones: SafeZone currently runs on:
» iPhones (iOS v7.1+),
» Android phones (Android v4.1+) and
» Windows PCs (a limited-functionality Desktop version of SafeZone is available – contact your organisation’s IT Department for details).
Tablets: SafeZone currently runs on iPads or Android Tablets HOWEVER, as most tablets do not have a standard SIM-based incoming voice call capability (i.e. no phone number), we recommend you always use an iPhone or Android phone as your primary Sign-Up device. The reason for this is that Response Team members may call you during an incident, they will not be able to call you on a tablet. …
If you don’t have a Smartphone: but you do have a mobile phone and a Tablet or iPad, use that device to sign up but put your separate mobile phone’s number in as your contact number.
About Location Services
SafeZone uses smart device positioning services provided by Apple and Google. Where installed, indoor location and floor level may be provided using Pole Star iBeacon technology. Location services must be enabled on your phone or tablet so that your location can be provided to the Response Team at the time of raising a First Aid or Emergency Alert, making a Help Call or Checking-In.
» SafeZone does not share your location with the Response Team until you raise an Alert or Check-In. Tracking is disabled again once your request is cancelled either by you or the Responder, once they have resolved your request.
» It is not possible for another person to activate the tracking/location function externally – only you can activate this by raising an Alert or Call, or by Checking-In.
» The location service uses a combination of cell-network, Wi-Fi and GPS positioning. During 2016 SafeZone will also incorporate Low-Energy Bluetooth technology for accurate indoor positioning. The location service also requires an internet connection (via WiFi or Mobile Data) in order to operate.
» Your location is most accurately determined when you have “Wi-Fi Enabled” – always ensure you have Wi-Fi enabled so that if you need assistance, SafeZone can provide your Response Team with the best location accuracy.
SafeZone uses high-speed Push Messaging services to allow the Emergency or Crisis Management Team to send you important Notifications in the case of an emergency or critical incident that affects you and your colleagues. When these Emergency Notifications are sent out, typically they will also be copied to your e-mail address.
If you have been pre-registered for SafeZone but have not yet completed your Sign-Up process, you will only receive notifications by E-Mail. If your mobile number was included in the pre-registration, you will also receive any Notifications by SMS. Whether a Notification is sent to you or not, will depend on (a) To which User Group(s) you were subscribed at the time the Notification was sent, and (b) To which User Group(s) the Notification was sent.
To ensure your own safety, notification services must be enabled for the SafeZone app.
Note that: Your Security Team will normally set up public User Groups for Notifications (e.g. per location or other special requirements). When you Sign Up, you will be offered a list of all Public User Groups so that you can Opt-In to those for which you wish to receive messages. You can opt-out or opt back in to any of these Groups at any time.
How to change your User Group subscriptions:
Note: If you unsubscribe to a public message group, you will not receive messages sent to that group by the Response Team.
How is my Privacy protected?
SafeZone does not track your location until you send an Emergency or First Aid Alert or make a Help Call. All information that you provide as a SafeZone user is protected by Federal and State Privacy Laws. Read about our privacy provisions at www.safezoneapp.com/privacy
What are the recommended configuration settings?
Some of these will be configured for you as part of the installation process, which will ask your permission before changing any settings
- Location Services Enabled – you will be prompted for this when installing the App. If you need to check the Location Services settings afterwards, here are our recommendations for your phone:
- iPhone, IPad SETTINGS / PRIVACY / LOCATION SERVICES [ON], and scroll down in the Location Services screen to the SafeZone app, make sure it’s [ON].
- Android Varies by manufacturer and model, eg Samsung Galaxy S3: SETTINGS / MORE / LOCATION SERVICES / Check all boxes (Access, GPS, WiFi) all [ON].
- Notification Services Enabled – you will also be prompted for this when installing the App.If you need to check the Notification Center settings afterwards, here are our recommendations for your phone:
- iPhone, IPad SETTINGS / NOTIFICATION CENTER scroll down in the Notification Center screen to the SafeZone app, make sure ALERT STYLE is either BANNERS or (preferably) ALERTS, and ALL other settings are [ON].
- Android SETTINGS / MY DEVICE / BLOCKING MODE / Either all BLOCKING MODE is DISABLED, orat least Disable Notifications is UNCHECKED [OFF].
- Wi-Fi enabled – having Wi-Fi enabled (without even being connected to a network) will significantly improve the accuracy of the location information sent by your device.
- Wi-Fi connected to your organization’s network – being connected to Wi-Fi will help ensure that your alert will be sent, even if your mobile service provider does not have coverage where you are (or if you’ve run out of credit on your mobile plan).
How can I provide my feedback about SafeZone?
All feedback is welcome! Select the “Feedback” option in the SafeZone app Menu to make suggestions or provide feedback to CriticalArc. You can also have your say by e-mail to your Response Team or directly to CriticalArc feedback
I have a new phone – what do I do?
If you are an existing user, simply download and install SafeZone and tap the icon to start the app. Sign In with your previous e-mail address and password, then you’re all set. If you have forgotten your password, you can request an automated Password Reset from the Sign In screen.
Edit Profile: I have changed my (phone number/other details) – what do I do?
It is very important to keep your contact details up-to-date, so that in the event of an emergency, the Security team can easily identify you and contact your phone if necessary. If you are using a Tablet and you have a separate feature phone which doesn’t have SafeZone, you should put that phone number into your profile.
You can update your personal details at any time from the SafeZone app Menu. Open the SafeZone app and select the Menu.
(1) Select the first item where your name and e-mail address are displayed.
(2) A form will open with your current profile details. Simply tap on any item (Name, Phone number or OPTIONAL photo) to edit those details.
If your institution has chosen to accept other details (e.g. room number, medical condition, access/mobility needs) then you may OPTIONALLY also edit those fields in the form.
When you’re finished, tap “Update Profile” and you’re all done.
Forgotten Password: If you have forgotten your password, you can request an automated Password Reset from the Sign In screen.
Privacy: Note that your information is always held in strictest confidence as required by Privacy Laws in your Country.
I don’t want to make a fuss, but I have been threatened: what can I do ?
If you feel uncomfortable activating the Emergency button, then use the Help button instead. This function will put you through to Security via a phone call and they can then talk to you and help you.
What is the difference between a Call and an Alert?
A Call and an Alert are basically the same thing. When you activate one of the three SafeZone buttons (Help, First Aid or Emergency), you are initiating a “Call” process, where either you call the Response Team (Security), or they call you.
You are also “Alerting” all active members of the Response Team to your need, your location and your identity – so that they can respond to your requirement quickly and effectively.
Using the Safezone App
» If you feel threatened, or
» If someone is threatening or has just threatened you.
» If you have been assaulted or are the victim of a robbery.
» If you are hurt or injured (or use First Aid if minor).
» If you see somebody else being threatened, assaulted or robbed.
Note: If you activate your phone outside of the defined SafeZones (see maps) your phone will tell you that you are outside the zone and offer you a single-tap button to dial emergency services (Police, Fire or Ambulance).
When should I use Help Call?
» If you want a safety escort after dark,
» If you want to report a suspicious activity,
» Any other scenario where you would use a help phone if one was available or for contacting security.
When you tap any of the three SafeZone alert buttons, a “timer” circle is shown winding down (like a clock).
If you accidentally press any SafeZone Call button, you can cancel the Call by tapping the button again while the “timer” is winding down.
After the Call (Alert) has been sent, you can still cancel your request, but you will still be contacted by Security to be sure that you are OK
Who will answer my Call or Alert?
Your organisation has configured your SafeZone app to send your Alert or Call request to the most appropriate people who can handle your need.
At many locations, such as Universities, there will be professional Response Teams on site. These may be University Security personnel who are often also qualified First-Aiders, who can get to you more quickly than (say) an Emergency Service officer. So typically on a large campus, your Alerts will be triaged by monitoring personnel at a Security Control Room, who will organise their field officers to assist you.
Your organisation may be managing the needs of tens of thousands of people across many locations, often across several countries. They will have configured your SafeZone App so that no matter in which of their locations you are present, pressing the Emergency, First-Aid or Help button will put you in touch with the most appropriate person to address your immediate need. If you go to a different location (even another country) the SafeZone App will automatically route your request to the most appropriate person for that location.
At some locations, where there may not be a local security person or professional responder, so your Alert may offer you a call to Emergency Services, and if you decide not to do that, will route your alert to your organisation’s main security control room, from where they can triage your needs and organise help for you.
Who will see my Check-In?
When you Check-In, you have chosen to share your location and ID information with members of the Response Team. Your purpose in do this, and their purpose in knowing your location and presence, is to enable more efficient management of any emergency situation, should one arise.
Bear in mind that even though your location will be displayed on a map for the Security team to view, the officers will not be specifically “looking out” for you.
If you need help, you will still need to press an Alert button or make a Help Call.
The benefit is that if the Security team is aware of your presence, they can take that into account when they are patrolling. Should an incident occur in your building or nearby, Security will know where you are when organizing their response.
Do I need to Check-In for SafeZone to work?
If you need help, open the App and tap one of the buttons. You do not need to be Checked-In first.
In fact unless you wish to share your presence with the Response Team, or are required to Check-In for Workplace Safety reasons, you may never need to Check-In.
How will I know when my Alert has been received?
After pressing any of the three Call buttons, your phone will display the information shown on the left. The three icons mean:
» Obtaining location (checked when successful)
» Sending your request (checked when successful)
» Awaiting Acknowledgement from Security – the Text changes from “Alert Sent” to “Alert Acknowledged” once a Security Team member has seen your request and physically sent you their acknowledgement. The icon will be checked and the phone will also vibrate when this happens. This means they are about to call you (if you don’t call them) and they are now responding to your request.
At this point, you can call the Response Team directly by tapping the Green button, or Cancel the Alert by tapping the Red button.
If you cancel, the Response Team will still call you to check that you are OK.
Can I Test my app to see how an Alert works?
Yes, you can test your app’s functions without sending an alert through to the Response Team.
Your organization sets “Region” boundaries around all the areas and other facilities where the Response Team has jurisdiction for responding to your Alerts.
In your SafeZone App you can use the Menu / REGIONS function to show all the regions set by your organization – these will be shown with a BLUE boundary on the map. Most organizations will also set up a Test Region, which is shown with a GREEN boundary. (See Show SafeZone Regions)
How to Test your Safezone App:
First find out where your organization’s “Test” Regions are, go to one of those and try it out! Here’s how:
(1) Use Menu / “Regions” function to show the region boundaries – look for a GREEN Test Region, and go to that location.
(2) Use “Show my location” button to display where you are on a map – if you are near a Test Region, you should be able to see the Green Boundary line on the map, with the Blue Dot marking your location. Move inside the Test Region.
(3) When you are inside the Test Region, the banner in the SafeZone will change to cycle between your Organization’s name and “This is a Test Area”. Your app has now detected that you are inside a Test Region and you can proceed with a Test Alert.
Note that inside the Test Region, only the Green First Aid and Blue Help buttons are in Test mode, the Red Emergency button still acts as a standard alert to security.
(4) You can now try a Test Alert. Tap the Blue Help or Green First Aid button. Observe the countdown timer winding down for a few seconds before the alert is sent. While the timer is winding down, you can tap the button again to stop the timer and cancel before the alert is sent.
NOTE: If you tap the RED Emergency button, it will send an alert through to the security team. You can stop the alert by tapping it again before the countdown timer is completed, otherwise you will be contacted by Security to check that you are OK.
(5) The alert will be sent as a “Test Alert” and
(6) You will be notified that your Alert has been received successfully by the SafeZone cloud server – this should take only a few seconds.
(7) If you do not receive confirmation that your Alert has been sent, first check that:<
(a) Location Services are enabled; and
(b) Notifications are enabled, and
(c) You are inside a Test Region.
Try again with a Blue Help or Green First Aid alert. If the test still does not work, contact SafeZone Support.
What if I am outside the SafeZone Area?
SafeZone will operate at any location, however if you raise a Call or Alert when you are outside one of the defined SafeZone Areas, your App will tell you you’re outside the SafeZone Area and offer you a single-tap call to the local emergency services (e.g. in UK: 999, USA: 911 or Australia 000).
(Tap image to view)
Who created SafeZone?
SafeZone was created and is supported by CriticalArc Pty Ltd, a privately funded Australian company. CriticalArc develops software products that make use of real time location and status from mobile devices to provide new solutions where present solutions are costly, partial or non-existent.
For more info go to www.criticalarc.com